Terms and Conditions

PAYMENT
We presently accept major credit card payment through Paypal. Paypal is the world’s largest online secure payment system and you do not have to set up an account to use this service.

CURRENCY
All items in this store are priced in USD$ funds. The final amount that shows up on your statement may change to reflect your local currency rate.

TAXES
Your final invoice pricing will add any applicable taxes.

DELIVERY TIMES
All items in this store ship from the TourSwag Merch US warehouse on a bi-weekly basis (the first and third Monday of every month). The method of shipping selected is US Postal Service Standard Delivery and as such there is no tracking available. On International Orders we ask all Customers to allow a minimum of 4 weeks for their package to arrive as it has to go to the US Postal Service, then US Customs, Canadian Customs and then the Canadian Postal Service. This can take some time to be transferred between the different parties involved , and based on Customer Feedback we are currently finding that Packages to Canada can take anywhere from 3 – 6 weeks for delivery. If your order needs to arrive by a certain date please send us an e-mail ahead of time to confirm shipping options.

POSTAGE
All postage is based on a flat fee per item reflecting USPS shipping rates from US plus packaging charges. Due to international postage rates varying erratically from country to country and continent to continent will review shipping charges on a per order basis and issue partial refunds if shipping charges are deemed excessive. If you would like to request a review please send an e-mail stating the date of the transaction, the postage amount paid, and the postage amount appearing on your package.

CUSTOMS & DUTY
You may be charged additional customs and duty fees by your destination country. The rates will vary dependant on the items, value, and country of origin. All charges are the responsibility of the recipient. Contact your local customs office for more information and to obtain rates.

OUT OF STOCK ITEMS
We are supplied with items directly from the artist so items may be temporarily out of stock in our warehouse until the artist restocks causing a delay in shipping your order. If an item is no longer available we will contact you to find a suitable replacement or refund your order.

RETURNS
Are accepted within 7 days of receipt provided you have received a Return Authorization Number and the product is in its’ original condition. Shipping charges are non-refundable unless there is error on our part. If your item is damaged please send a photo and explanation and we will send a replacement.

INQUIRIES
RockPaperMerch.com is an independent subsidiary of TourSwag. Direct any inquires regarding your order, returns, or to obtain additional information on items in this webstore to merch@tourswag.com. We are not directly affiliated with the Artist and cannot answer personal questions directed to the Artist. Please allow up to 48 hours for a response.